Information & Communication Technology Arena

ETISALAT VACANCY FOR FAULT MANAGEMENT ANALYST (ENGINEER, NOC OPERATIONS)

Emerging Markets Telecommunication Services, Etisalat Nigeria desires to urgently fill the following vacant positions in the Technical Division. Applications from interested and suitably qualified candidates are welcome:

POSITION: Fault Management Analyst (Engineer, NOC Operations)
Reports to: Front Line Monitoring Shift Leader(Senior Engineer , NOC Operations)
WORK BASE AREA: Abuja

Job Roles & Responsibilities
• Escalation and management of network faults.
• Supporting and following up on the execution of Work Orders and Change Requests.
• Providing technical support to the field teams.
• 24×7 Monitoring, supervision and reporting..

• Liaises with Customer Care Team as regards Network Outages
• Liaises with other service providers regarding outages on leased and interconnect lines.
• Assists in providing reports for service outages and recommended follow up actions.
• Review TT reports against SLA and recommend follow up actions.
• Support in providing Major service outage investigations and follow up
• Assist in the co ordination and control of all the Trouble Tickets raised in the network.
• work in 24X7 Shift Basis

JOB REQUIREMENTS:
• First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
Minimum of 2 years experience in Telecom NOC and NMC operations
Post graduate education an advantage.
IN ADDITION, INTERESTED CANDIDATES MUST:
• Have completed NYSC or possess exemption certificate.
• Be highly focused and success driven.
• Exceptional ability to think and plan proactively
• Possess good interpersonal/people skills.

METHOD OF APPLICATION
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng
on or before Monday, April 4, 2011. (Subject of mail should be position applying for).

PLEASE DON’T APPLY IF YOU ARE NOT QUALIFIED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.