Information & Communication Technology Arena

To ensure that Nokia users do not fall prey to vendors of counterfeit devices, the world’s leading mobile device maker has opened an SMS warranty service through which Nigerians can tell the genuineness of the phone they are about to purchase.

The SMS Warranty Awareness according to Nokia would focus on educating customers at point of sale before and after purchase of their phones.

Nokia’s Head of Care services, Silvin Sinan explained that to determine if a device being bought is genuine or not, all the buyer needed do is send an SMS of the IMEI number, (which is available on the phone package) to 32053. The buyer will then receive an SMS that the phone has a 12-month Nigeria-warranty.

According to Sinan, non-receipt of this SMS is evidence that the phone being purchased is probably a counterfeit device. The new system would offer Nokia users an easier way to determine if their phone has a valid warranty.

He pointed out that the Nokia warranty starts from the date of purchase and it guarantees the user of repair at no cost and even replacement in the event of malfunction. Wilful damage of the device is however not covered by the 12-month warranty, the company says.

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